Experiencing problems? Try these troubleshooting steps.

Change the language of your videoask

Do you want to create a videoask in a language other than English? Great news–we support 13 languages and counting! 

By default, a new videoask will be set to English, both for its interface and caption language.

You can change these settings to use VideoAsk in dozens of different languages, either by selecting from our current language options or creating your own translation with a custom language.


Note that caption language and interface language settings are separate and have different options.

Currently, you can set the interface language of your videoask to one of the following languages:

  • English
  • Spanish
  • Catalan
  • French
  • Portuguese (Portugal)
  • Portuguese (Brazil)
  • German
  • Dutch
  • Italian
  • Russian
  • Turkish
  • Swedish
  • Polish

This will automatically change all of the interface elements (buttons, prompts, etc.) to your selected language. If the language you'd like to use isn't on the list above, or you want to further customize the text people see in your videoask, you can create a custom language

⚠️ Important: This setting only applies to the interface text of your videoask. In order for transcriptions and captions to work with different languages, make sure to set the correct caption language before collecting audio and video responses. 

Change the interface language of your videoask


Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open the videoask builder.



Click Settings.



In the General tab, click the Language to change it.



Select a language from the dropdown list.


Note: Only left-to-right languages are currently supported.

You'll now see all the videoask buttons, prompts, and interface text in the language you have selected.


Be aware that your edits are automatically saved, so any changes to the language of your videoask will immediately be visible anywhere you have embedded or shared it. 

Depending on how you're using VideoAsk, our generic prompts may not quite fit how you're using the tool but that's easy to change! You can customize the buttons or prompts you see throughout the app.

If you'd like every new videoask you create to display in a language other than English, make sure to change this in your default settings.

Below is an example videoask where the interface elements have been changed to Spanish.👇This one's set to preview mode so we're not collecting any responses or data. Go ahead and give it a try!

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